Shipping and Returns

Refund Policy:

To be eligible for a return your coat must be in the same condition that you received it, unwashed and with the tags still in place. We offer free returns within 30 days of purchase.

Once your return is received and inspected we will send you an email to let you know that we have received your coat and whether or not we are able to refund you. If you are approved your refund will automatically be applied to your credit card or original method of payment. Please allow time for your refunded money to appear back in your account.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable):

We only replace items if they are defective, damaged or if the size is wrong. If you need to exchange it for the same item, or a different size, send us an email at and send your item to: That Coat, 809 Raymer Road, Kelowna BC V1W 1J7, Canada.


To return your product, you should mail your product to: That Coat, 809 Raymer Road, Kelowna BC V1W 1J7, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

As our coats are all over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.